If you have any complaints or concerns about our work for you, please raise these in the first instance with our Complaints Partner, David Robins. We will investigate your complaint promptly and carefully and do what we reasonably can to resolve the difficulties in accordance with our complaints handling procedure. In any event you are entitled to refer any matter of complaint to the complaints and redress system operated by the Solicitors Regulation Authority (http://www.sra.org.uk/consumers/problems/report-solicitor.page) and the Legal Ombudsman. Any complaint to the Legal Ombudsman needs to be made within six months of your last contact with us. Before accepting a complaint for investigation the Legal Ombudsman will check you have tried to resolve your complaint with us first. They will look at the complaint independently and it will not affect how we handle your case.
For more information you should contact the Legal Ombudsman, you can refer to their website at www.legalombudsman.org.uk, as follows:
Telephone: 0300 555 0333 (between 9 am to 5 pm), or
Email: enquiries@legalombudsman.org.uk, or
Post: Legal Ombudsman, PO box 6806, Wolverhampton, WV1 9WJ.
We have operated our business in compliance with the Solicitors’ Code of Conduct (Code). Under the Code, where you believe that an invoice has been issued that is either unfair or incorrect you are entitled to make a complaint. We will always seek to rectify such an issue to your reasonable satisfaction. Where this cannot be achieved you may be entitled to object to the invoice by making a complaint to the Legal Ombudsman OR by applying to the court for an assessment under the Solicitors Act 1974. Any complaint received in relation to an invoice will be handled in accordance with the procedure outlined above.